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How to Apply ITIL to SOA Operations Management
Service-oriented architecture (SOA) proposes a model of software as a distributed network of cooperating services, in contrast to the traditional, more monolithic application model. Operationally managing such applications requires a sophisticated management organisation and operating framework that are capable of defining and sustaining service levels to customers across the enterprise.
ITIL is the widely adopted framework for service management, defined as the management of an IT infrastructure of hardware, software, communications equipment and facilities, documentation, and skills used to provide the required service at the required level of quality.
This article proposes that a framework like ITIL is required to adequately support SOA and will provide an overview of its disciplines in the context of SOA requirements.